Online Recreation Account

1. Navigate to the registration website and click the “Signup” button.
2. Complete all required fields and click the “Create Account” button at the bottom of the form. 
3. Check your email for your temporary password and use this to login to your account. You will be prompted to change your password to one you can more easily remember. 

1. Navigate to the registration website and click the "Forgot password?" button.
2. Enter your email address associated with your account and click the "Reset password" button.
3. Check your email for your temporary password and use this to log in to your Play Portal account. You will be prompted to change your password to one you can more easily remember. 

To update information, contact Recreation Customer Service at 905-584-2272 ext. 7237 or email recreation@caledon.ca.

Here is how to view your current contact information:

1. Login to your online recreation account using your account credentials.
2. Click on “My Info” from the menu and select a family member.

1. Login to your online recreation account using your account credentials.
2. Click on “My Info” from the menu and select yourself.
3. Scroll down and select the “Financial Information” dropdown.
4. Click the “New” button and enter your new card information into the required fields.
5. Click the “Save” button

1. Login to your online recreation account using your account credentials.
2. Click on “My Info” from the menu and select yourself.
3. Scroll down and select the “Transactions” dropdown.
4. Find the transaction and click the “Receipt” button.

Account credit is shared between and can be used by any and all account members.

1. Login to your online recreation account using your account credentials.
2. Click on “My Info” from the menu and select yourself.
3. See your account credit balance under “Shared Credit”

1. Login to your online recreation account using your account credentials.
2. Search for a course by using the menu bar and categories provided.
3. Once you've found a program, click the blue “Register” button to review the program details page.
   If the button says "Closed" registration is no longer being accepted for this program. If the button says "Waitlist" the program is at capacity, but you may register for the waitlist.
4. After confirming the information is correct, click the blue “Register Now” button to hold a spot in the program.
   If there is no "Register Now" button, this probably means registration has not yet opened for this program. Check registration opens dates or contact Recreation Customer Service at 905-584-2272 ext. 7237 or email recreation@caledon.ca.
5. Select the family member(s) you wish to register by checking the box next to their name and clicking “Next”.
6. You may be asked a series of program-specific questions and waivers to review. Complete all required fields and click "Next".
7. You will see a summary of program fees, including required and optional extras.
8. When you are ready to check out, select your payment method. You can add a credit card or pay with your credit card on file. If you have Account Credit, you may choose to use it towards your cart balance.
9. Review that all information is correct and click the “Place My Order” button. Do not refresh the page while your payment is being processed. 

You will automatically be sent a registration confirmation and transaction receipt to the email associated with your account.

1. Login to your online recreation account using your account credentials.
2. Hover over the “Drop-ins” menu button and choose what type of drop-in activity you are looking for.
3. Use filters to refine your search by location, date, time, day of the week, and more.

Adults (18 years or older) can be purchased online using your recreation account. At your first visit, we’ll take your photo and provide you with your membership card. Youth (under 17 years old) and students wishing to purchase a membership must visit a Recreation Centre with a parent or guardian.

Here is to purchase a membership online: 

1. Login to your online recreation account using your account credentials.
2. Hover over the “Memberships” menu button and choose what type of membership you are looking for.
3. Click on the membership, select which family member you would like to purchase for, and click the “Continue” button.
4. Complete the questionnaire, click the “Add to Cart” button.
5. When you are ready to check out, select your payment method. You can add a credit card or pay with your credit card on file. If you have Account Credit, you may choose to use it towards your cart balance.
6. Review that all information is correct and click the “Place My Order” button. Do not refresh the page while your payment is being processed.

1. Login to your online recreation account using your account credentials.
2. Select the applicable family member registered in the program you want the registration confirmation for.
3. Scroll down and select the “Schedules” dropdown.
4. For additional details, select the “Switch to List View” button to display all current registrations for the client.

If your preferred course is full, we strongly encourage you to join a waitlist as soon as possible. If a spot becomes available, you will receive an email and have 36 hours to confirm and pay for your spot.

If you are unable to add yourself to a program waitlist, it is because the waitlist for the program is currently full. In this case, the program will be displayed with a “More Info” button.

To withdraw, contact Recreation Customer Service at 905-584-2272 ext. 7327, email recreation@caledon.ca, or visit any Recreation Centre or Town Hall.

Please be aware that some programs have specific withdrawal policies. For more information, please visit our Cancellations and Withdrawals page.

Learn more about withdrawals and cancellations

If you already have specific details in mind, use our online availability tool to check availability of spaces up to 90 days in advance. Afterwards, fill out the online Facility Rental Request Form. It asks for details about your rental, like dates, times, location preferences, and activities.

Learn more about Facility Rentals

1. Login to your online recreation account using your account credentials.
2. Click on “My Info” from the menu and select yourself.
3. Scroll down and select the “Documents” dropdown.
4. Find and click on the document name to view the file and details.

1. Login to your online recreation account using your account credentials.
2. Click on “My Info” from the menu and select yourself.
3. Click the “Invoices” button at the top of the page.
4. Select one or multiple checkboxes for the invoice(s) you’d like to pay and click the “Make Payment” button at the top of the page.
5. Follow the prompts, including entering the amount, selecting a payment method, and then click the “Complete” button.