A recreation account is needed to register for programs, pre-register for single visit activities, purchase memberships, book appointments, see family schedules and more.
Check out the recreation programs page for details.
My Recreation Account
| Do you need a new Account? |
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If you have registered for any recreation program or event, purchased a membership or booked a facility in the Town of Caledon since February 2019, then you may already have an account! If you are unsure, please contact us and we will assist with providing you with your online account login information.
If you are new to our recreation services, then you will be required to create a new account. Please follow the steps below to set up your account:
- Go to My Account
- Click on the ‘Create an Account’ button at the bottom of the Log In Box
- Fill out the ‘Not a Member Yet?’ page. Once all the fields have been completed, click or press the blue Submit button at the bottom. You will then receive an email from PerfectMind with a temporary password.
- Click or press the link in the email, and log in with your username and temporary password.
- You will then be asked to reset your password. (Passwords must be at least six characters long; contain at least one lower case character, one upper case character and one number.)
- Once you click or press 'Save' a notification will appear that your password was successfully changed.
That's it! You are now ready to book an appointment for the services below.
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| You have an Account, but forgot your password? |
| Go to My Account and click 'Forgot Password'. You will be sent a temporary password to log into your account. If you are having any issues, please contact us and we'll be happy to help. |
| Frequently Asked Questions |
| I created an account, but I don't see my account credit, past transactions or my family members? |
| If you have participated in any of our programs, purchased a membership or rented a facility through the Town of Caledon since February 2019, then you likely already had an account with us. If you recently created a new account, that would not contain any of your past transactions, history, account credits, etc. If you believe you may have created a duplicate account in error, contact us and we will be happy to correct this and merge your accounts into one. |
| I want to register online but don't want to provide an email address, what do I do? |
| To register online, you will need a login which requires an email address. This is where all correspondence will be sent (registration confirmation, receipts, important notices, etc.). |
| Do I need an account to search for programs? |
| No. You can search for programs without an account. However, you will need an account to register. |
| My login information failed and now my account is locked. What do I do? |
| Three (3) failed login attempts will lock your account for 15 minutes. Please wait the 15 minutes and try again. |
| How can I see my available account credit online? |
| If you have a credit on your account, you will see this at the checkout page. The credit will appear as a payment option and you may choose to use the credit or leave it on your account for a future transaction. |
| Can I manage my account information? |
| Yes, you may edit your contact information (some exceptions apply), add family members, add credit card information for faster and easier checkout, mange your login information, view family schedules, etc. |
| I moved and need to update my address, how do I change it? |
| Please contact us and we will be happy to assist. |
| How can I remove someone from my account? |
| Please contact us and we will be happy to assist. |
| I think I may have multiple accounts, what do I do? |
| If you have multiple accounts, we can merge them into one. Please contact us and we will be happy to assist. |
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My Account
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